Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
We know how excited you are to receive your order! Once your order is placed, you will receive a confirmation email.
What is my order status?
For standard orders, our processing time is currently 3-5 business days.
Shipping processing times may vary during the Holiday seasons.
Can I cancel my order?
Please contact us within 24 hours to cancel an order.
Shipping, Returns & Exchanges
We use USPS and UPS carriers. You’ll be asked to select a delivery method during checkout. Please see Shipping for more information.
What is the shipping method?
Once your order has been placed, please allow 1-2 business days for shipping information to be updated. As a customer, you have the option to choose your preferred shipping method at checkout.
Do you ship overseas?
Currently, we ship within the Domestic United States only.
What mail carriers do you use?
We use USPS and UPS. You’ll be asked to select a delivery method during checkout.
Do you offer free shipping?
Free shipping is available on orders $75 and above. All other shipping rates are calculated at checkout.
Do you offer returns?
As a small business, we currently do not offer returns at this time. Thank you for your understanding and supporting our growing business.
My order came damaged. What can I do?
We take great care in packaging your items.
Should you receive a damaged item, please take a photo and submit it to stoiccandles@gmail.com. If approved, will offer exchange or store credit.
We are not responsible for orders damaged during transit. Please file a claim directly with the mail carrier.
Products & Candle Care
All of our products are handcrafted and sourced with you in mind. Explore the questions below to best care for your items.
What scents do you offer?
We offer our candles in a variety of scents. Each one is designed to create a unique ambience.
Explore our wide array of scents on the product page.
We also offer unscented candles. These are a great choice for individuals with allergies or sensitivities.
Do you have unscented options?
Yes. All of our candles are available unscented.
These are a great choice for individuals with allergies or sensitivities.
How should I best care for my new candle?
To get the most out of your candles, we put together a few tips so you can enjoy your candles for a long time. Check out Candle Care for these best practices.
What should I do after my wick has burned through?
Follow the wick care tips on our Candle Care page to extend the longevity of your candle. Once the wick burns through, you can up-cycle your candle to a beautiful piece of home decor.
How should I properly use my candle in a safe manner?
Position your lit candle in a spot without air currents to prevent uneven burning and avoid excess smoke. Always stay present when your candle is lit and keep it out of reach of pets or young children. Refrain from burning your candle near fabrics and curtains. Do not touch a burning candle since the wax will be melted.
